The guarantee is given for the duration of 24 months starting from the date of the purchasing of the good, but no beyond the moment of the tread wear , what is indicated by tread wear indicator. The guarantee doesn’t cover any hidden defects imputable to the manufacturer. The part worn tyre or the tyre worn on one side only is considered as totally worn and shouldn’t be returned under guarantee.
The guarantee doesn’t cover the defects caused by:
- mechanical damaging,
- wrong exploitation,
- defective fitting,
- bad technical state,
- wrong storage.
The complaint form should be lodged at the place where the tyres have been purchased. The examination period of the complaint is of 14 days as from the date of the delivery of the product in the place where it has been purchased. The complaint will be accepted if the specialists note a production defect (material defect, construction defect). If the complaint is recognized the purchaser receives the product without defects or he receives the pecuniary refund of the amount paid for the good. The company Oponeo.pl S.A. is not responsible for the waste of time and discomfort caused by immobility of customer’s vehicle or for any other damages which result from product’s defects or complaint’s period duration.